FAQs
The Brand
Initially inspired by the swift and graceful animal “gazelle”, our brand name mirrors our philosophy and the values we hold dear. In Persian, "ghazâl" means both elegant and fast, and in lots of cultures, it connotes 'a sweet and beautiful girl'. In aerial yoga, gazelle is an elegant pose that builds unparalleled focus, strength, and balance. In an effort to unite the concepts of seamless movement and powerful strength, our name leverages the athleticism and effortless beauty of the gazelle, embodying our core vision of empowering women to move freely and embrace their full potential.
Read more about us here.
We specialize in offering sustainable sneakers and stylish athleisure apparel.
Ordering & Shipping
We apologize, but we are unable to accommodate order changes or cancellations once an order has been placed. We recommend double-checking your order details before submitting your purchase.
We currently ship to Hong Kong and Macau via SF Express. We are always looking for ways to expand our delivery locations, so please stay tuned for updates.
Typically, orders are processed within 1-5 business days if your item is in stock. Our team works hard to ensure your order is shipped as quickly as possible.
Once your order has been dispatched, we will send you an email with a tracking number. You can use this number to track the status of your shipment and ensure that it arrives on time.
Returns & Exchanges
We offer exchanges within 14 days. Please refer to our Returns & Exchanges page for more details.
We apologize for any inconvenience caused. Please refer to our Returns & Exchanges page for instructions on how to return the item and receive a replacement.
Size
Our Marshmallow Eco Sneakers are true to size. If you’re in between sizes, we suggest sizing up as our sneakers feature a slightly narrow fit. To find your perfect fit, please refer to our Size Chart.
Others
Yes, we have a showroom where you can try on our products. You may find the address and operating hours here.
Please contact us at Info@thegazelle.hk for more information.