We currently offer shipping to Hong Kong, Macau, Taiwan, Singapore, Malaysia, Thailand, Australia, USA, Canada, New Zealand, South Korea, Japan & Mexico.
Shipping Time:
Domestic orders are typically processed within 1-2 business days. Shipping time is estimated to be between 2-7 business days, depending on your location. For international shipping, please allow at least 14 days for delivery. Please note that shipping times may be affected by factors outside of our control, such as delays due to severe weather or peak seasons.
Shipping Rates:
Shipping rates are calculated at checkout based on your location.
| Destination | Flat Rate Shipping | Minimum Spending for Free Shipping |
| Hong Kong | FREE | — |
| Macau | HKD 44 | HKD 1000 |
| Taiwan | TWD 258 | TWD 3900 |
| Singapore | SGD 20 | SGD 250 |
| Malaysia | MYR 68 | MYR 850 |
| Thailand | USD 8 | USD 150 |
| Australia | AUD 37 | AUD 330 |
| USA, Canada, New Zealand, Japan, South Korea, Mexico | HKD 200 | HKD 1600 |
Tax, Customs, and Duties:
Prices displayed on our website and shipping fees exclude taxes, customs duties, and any additional fees that may be imposed by the destination country. These charges are the sole responsibility of the customer and may vary depending on the customs regulations and policies of the respective country. We recommend that customers familiarize themselves with their country's import laws and regulations before placing an order.
Please note that any additional charges levied by customs or tax authorities are beyond our control, and we cannot predict or be held responsible for the specific amount or nature of these charges. It is the customer's obligation to comply with any applicable laws and regulations regarding customs fees, duties, or taxes related to their order.
Order Tracking:
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment online.
Delivery:
We kindly ask that you make necessary arrangements to have someone present at your address during the delivery window to avoid any missed deliveries. We will not be held accountable for any losses, damages or delays caused by the absence of a receiver during the delivery.
Shipping Restrictions:
We are unable to ship to P.O. boxes or APO/FPO addresses.
If you have any questions or concerns regarding shipping, please contact our customer support team through our website or by emailing info@thegazelle.hk.